Skip NavigationSkip to Primary Content

Frequently Asked Questions: Boarding

Is someone present on the premises overnight?

Ocotillo Animal Clinic & Pet Resort takes the responsibility for the safety and care of your pet(s) very seriously. We do not have staff in the pet resort overnight; however, we maintain a clean, safe environment with an alarm system to ensure the safety of your family members.

What preventive care is required for boarding?

Specific requirements for preventative care are listed in Boarding Policies. The requirements are based on the age, species, and lifestyle of each pet. They have been developed to help us provide the best possible care and minimize the risk of problems for your pet(s).

Should I bring my own food?

Yes. We recommend you bring your pet's own food to reduce the chances of potential problems with feeding a brand new diet in a potentially unfamiliar environment.

Can I bring my toys and bedding for my pet?

We provide raised "cozy" cots. However, we also allow you to bring a blanket, bedding. and toys from home. We are not liable for damage to or loss of items you bring. We request that you put your name on the items if possible.

Does my pet require a bath on departure?

No. However, we recommend all dogs receive a simple bath if boarding overnight to ensure cleanliness.

Can I just drop my pet off and go?

No. You will need to meet with one of our trained boarding staff members. They will take a brief history of feeding schedules and medications (if any) so that we are able to provide the best possible care to your pet during his/her stay at our resort. Please allow 15-20 minutes for check-into boarding.

Can we keep our pets in the same suite?

Yes, but if they do need to be separated for feedings and/or they do not get along, you are required to get two rooms.

Do you have grooming?

Yes. We have two experienced groomers (one male and one female) on staff that will be happy to discuss the grooming services we provide Ocotillo Animal Clinic & Pet Resort with you.

What type of cooling system do you have?

Our Pet Resort has an air conditioning cooling system and separate vents and ducts for each "closed" suite.

Can I tour your facility an any time?

You are welcome to tour our Pet Resort anytime during normal business hours.

Do you board pets other than dogs and cats?

No. At this time we are not equipped to board other pets.

Will my cat be allowed outside his/her condo?

Yes. Single cats or cats from the same family will be allowed to roam in the cat room twice daily.

Do you offer pick-up and delivery services?

No. At this time we are not able to offer these services.

Is there a veterinarian on the premises during normal business hours and on call after business hours?

Yes. There are multiple veterinarians on the premises during normal business hours and veterinarians are accessible after hours.

Can someone else pick up my pet?

Yes. Anyone listed on the Admittance Form with the authority to pick up will have to show identification prior to the pet's release.

Do you offer playgroups?

At this time we are not going to offer playtime. We do offer one-on-one attention during the walks and optional, individual playtime to keep our family member stimulated and happy. Pets from the same house can be taken out together for walks and/or individual playtime as long as they get along well.

Do you board puppies, geriatric pets, and sick pets?

We do not board dogs and cats less than 16 weeks of age. We board geriatric and sick pets as long as they meet the requirements specified in the Boarding Policies/ Release Form and are determined to be healthy for boarding during the entrance exam.

Do you require a deposit for reservations?

Yes. A $50 deposit is required at the time your reservation is made. Reservations must be cancelled by 8 am, 72 hours prior to check-in date to qualify for refund of deposit. If cancelling outside of business hours you must leave a voicemail. Deposits are non-refundable without 72 hours of notice of cancellation. Deposit will be applied toward the boarding charges.

Can my pet get sick while boarding?

We will make every effort to keep our boarding, grooming, and hospital environment safe and clean. However, some pets may develop unfortunate, unpredictable problems such as respiratory infections, sore throat, or diarrhea during or after boarding. The staff will immediately attempt to contact the owner or agent to discuss the problem and treatment options, and initiate appropriate treatment if necessary.